Project Delivery Timelines

We will strive to deliver all digital services within the agreed timeline and within mutually accepted timelines. Where applicable, we will operate on a fixed timeline unless the customer requests an alternative timeline and agrees to modify the project scope accordingly.

Quality Assurance

We will adhere to quality control and assurance principles. All digital services will be designed to meet highest industry standards and ensure customer satisfaction.

Service Level Agreement (SLA)

We will ensure that all digital services are provided at an acceptable level of service and quality. We will provide all customers with an SLA agreement that outlines our commitments and duties in respect to customer service.

Support

We will provide ongoing technical support for digital services as required. This will include both online ticketing and phone support for issues related to digital services, where available.

Training

If necessary, customer personnel will be provided with comprehensive training in the use of digital services, to ensure they are able to use the services as intended.

Payment Terms

Payment for digital services will be due 7 days after delivery.

Contact Us

If you have any questions or suggestions about our Project Delivery Terms, do not hesitate to contact us.